Definitions:

"Conqueror Item/s" means Conqueror Paper, Board, Card and/or Envelopes.

"Customer" means the party who is contracting with Hitz Imaging Ltd to acquire goods and services supplied under these Terms & Conditions.

"Website" means the website of this company - Hitz Imaging Ltd.

"Parcel" means the package containing the Customer's Conqueror Items.

1) Tax: In accordance with British Tax Law Hitz Imaging Ltd is currently not required to charge VAT on any product, as a result Hitz Imaging Ltd prices are currently VAT free on all products. However, we are not responsible for any other tax or import duties charged to the customer, by any other relevant taxing authority.

2) Delivery (i): Conqueror Items are generally dispatched within 3 working days of cleared payment. Conqueror Items are always sent either by Royal Mail First Class Post, (in the case of samples), or a Next Day Courier for larger orders. Timescales of dispatch and delivery are intended as a guide only, and is not the essence in any contract with the Customer. 

Delivery (ii) Delivery of Conqueror Items will be sent to the address provided by the Customer at the time of payment. A signature will be required by the Customer on receipt of the Conqueror Items. It is the responsibility of the Customer to provide an address where a signature can be obtained, and Hitz Imaging Ltd accepts no responsibility in a delay or missed order due to any Customer failing to provide a signature for whatever reason. In the event of a missed delivery a calling card will be left which the Customer must respond to within 24 hours to arrange re-delivery. 

Delivery (Channel Islands, Ireland, Overseas): Will incur an extra delivery fee in addition to the delivery fee listed in the shopping cart.

4) Damaged Goods: Hitz Imaging Ltd will never dispatch damaged Conqueror Envelopes, Board, Card or Paper. Therefore, if a Conqueror Item has been damaged as a result of the courier service used, the customer must give advice of any damage to goods in writing, to Hitz Imaging Ltd and the courier company within 3 days of delivery, or in the case of non-delivery, within 10 days of dispatch.

5) Unwanted Goods: If a customer has ordered and received any Conqueror item, but no longer wants it, the customer may:

(i) Give notice to Hitz Imaging Ltd of the unwanted items within 7 days of receipt. The customer will pay the postage costs for returning any unwanted Conqueror items. Any unwanted items must be returned unused and in the original packaging to Hitz Imaging Ltd, where they may exchange the Conqueror item for a different item (and pay any difference if applicable, or be refunded any difference if applicable). After 7 days the Customer is deemed to have accepted the Conqueror Items.

(ii) Alternatively, the customer may return any Conqueror item, unused, and in original packaging to Hitz Imaging Ltd, and request a full refund (less postage costs). The customer must give notice to Hitz Imaging Ltd of any unwanted Conqueror item within 7 days of receipt. The customer will pay the postage costs for returning any unwanted Conqueror Items. The money will be refunded to the customer's original payment method when the item is back within the possession of Hitz Imaging Ltd. After 7 days the Customer is deemed to have accepted the Conqueror Items.

6) Incorrect Order: If, in the unlikely event, Hitz Imaging Ltd has dispatched an incorrect order to the customer, the customer may return the unwanted Conqueror items, unused and in original packaging, and upon receipt of the unwanted Conqueror items Hitz Imaging Ltd will dispatch the corrected Conqueror items to the customer. Alternatively, the customer may request a full refund. Hitz Imaging Ltd will cover all postage costs, but only in the case of Hitz Imaging Ltd dispatching the wrong order.

7) Paper/Card/Board Sizes: Unless requested or stated otherwise, Hitz Imaging Ltd will supply Conqueror Paper, Card, and Board in A4 size. Customers may request Conqueror Paper, Board or Card to be cut or folded to a different size at the time of ordering.

8) Payment: Hitz Imaging Ltd states that payment is to be made in full when ordering any Conqueror Items. Payment can be made securely via PayPal, Credit or Debit Card, or Cheque (which must clear before dispatch).

9) Cancellation (i): If the customer wishes to cancel any order, after paying, but prior to dispatch, Hitz Imaging Ltd will be entitled to payment for any Conqueror Paper, Envelope, Card or Board that has been specifically ordered for the customer if Hitz Imaging Ltd is unable to return the unwanted Conqueror items to it's suppliers. If Hitz Imaging Ltd is able to return the unwanted Conqueror items to it's suppliers, then the customer will be entitled to a refund, less any postage costs Hitz Imaging Ltd may incur returning the items back to it's suppliers. Any money refunded, will be refunded to the customer's original payment method

10) Cancellation (ii): If, in the unlikely event Hitz Imaging Ltd has to cancel a customer order while it is being processed, the customer will be refunded the money in full to their original method of payment.  

11) Suspended Work: Should any Conqueror order be suspended at the request of a customer for a period of 30 days or more, Hitz Imaging Ltd will then be entitled to payment for the Conqueror items that have been specially ordered, and any other additional costs incurred as part of the customer's order.

12) Insolvency: If the customer ceases to pay it’s debts in the ordinary course of business, or cannot pay it’s debts as they become due, or being a company, is deemed unable to pay it’s debts or has a winding-up petition issued against it, or being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it, Hitz Imaging Ltd without prejudice will have the right not to proceed any further with any work for the customer. Hitz Imaging Ltd reserves the right to charge for any work already carried out on the customer’s behalf (whether completed or not), and any materials purchased for the customer, such charge to be an immediate debt due to Hitz Imaging Ltd.

13) Data Protection: Any details supplied by the customer to Hitz Imaging Ltd during the ordering process, shall remain with Hitz Imaging Ltd even after the order has been completed. Hitz Imaging Ltd will not sell any of the customer’s information in any form. Hitz Imaging Ltd will have to provide Customer Details to Courier Companies to arrange delivery of Conqueror Items. Hitz Imaging Ltd may use the customer’s information to occasionally inform the customer of any new products, services or offers which Hitz Imaging Ltd feel may be of use or benefit to the customer.

14) Unforeseen Circumstances: Hitz Imaging Ltd will always make every reasonable effort to complete the customer’s order by any agreed date or time whether verbally or in writing. However, Hitz Imaging Ltd will be under no liability if it is unable to perform any obligation that is owed to the customer due to circumstances beyond its control. These circumstances include but are not limited to, Act of God, flood, legislation, war, fire, terrorism, drought, power supply failure, delivery failure, or a mechanical failure. During such circumstances, the customer may give written notice to Hitz Imaging Ltd to terminate any work, and pay for any work that may have been done, and for materials used, but subject thereto shall otherwise accept delivery when available.
 
15) Law: These terms and conditions shall be governed and construed in accordance with English Law. English Courts shall have jurisdiction to any matters arising in connection with any contract formed between Hitz Imaging Ltd and the customer, or any work carried out by Hitz Imaging Ltd for a customer, into which these terms and conditions are incorporated.