Definitions:

"Conqueror Item/s" means Conqueror Paper, Board, Card and Envelopes.

"Customer" means the party who is contracting with Hitz Imaging Ltd to acquire goods and services supplied under these Terms & Conditions.

"Website" means the website of this company - Hitz Imaging Ltd - (www.hitzimaging.com).

"Parcel" means the package containing the Customer's Conqueror Items.

1) Tax: In accordance with British Tax Law Hitz Imaging Ltd is currently not required to charge VAT on any product, as a result Hitz Imaging Ltd prices are currently VAT free on all products. However, we are not responsible for any other tax or import duties charged to the customer, by any other relevant taxing authority.

2) Delivery

(i) Timescales of dispatch and delivery are intended as a guide only, and are not the essence in any contract with the Customer. If customer orders are urgent, and needed by a specific date the Customer must inform Hitz Imaging Ltd of this, in writing, before  paying for any order. 

(ii) Delivery of Conqueror Items will be sent to the address provided by the Customer at the time of payment. A signature will be required by the Customer on receipt of the Conqueror Items. It is the responsibility of the Customer to provide an address where a signature can be obtained, and Hitz Imaging Ltd accepts no responsibility in a delay or missed order due to any Customer failing to provide a signature for whatever reason. In the event of a missed delivery a calling card will be left which the Customer must respond to within 24 hours. 

Delivery (Channel Islands, Europe, Rest of World): Customers who wish to place an order from any area outside the UK Mainland or Northern Ireland will need to contact Hitz Imaging Ltd before placing any order.

4) Damaged Goods: Hitz Imaging Ltd will never dispatch damaged Conqueror Items. Therefore, if a Conqueror Item has been damaged as a result of the courier service used, the customer must give advice of any damage to goods in writing, to Hitz Imaging Ltd and the courier company within 3 days of delivery, or in the case of non-delivery, within 10 days of dispatch.

5) Returns / Cancellation: The Hitz Imaging Ltd returns policy is in accordance with the Office of Fair Trading Distance Selling Regulations (DSR's) and are as follows:

(i) DSR's do not apply for business to business contracts (sec2:2). If you are trading as a business, and Customers who purchase Conqueror Items for any commercial use, Hitz Imaging Ltd will only exchange Conqueror Items that are defective. If a business customer orders the wrong item by mistake, the business customer will not be entitled to a refund, but may re-order and pay for the correct item. 

(ii) Customer's who are not trading as a business, (but are purely an individual buying Conqueror Items for non-commercial activity), have 7 working days from receipt of package to cancel and return the Conqueror Items. The Customer must provide written notice to Hitz Imaging Ltd within this time. The Customer must pay for return postage. Under the Distance Selling Regulations, if the Customer fails to return the Conqueror Items, Hitz Imaging Ltd will charge the customer the direct cost of return. Any returns must be complete, in original packaging and unused. The Customer has a statutory duty to take care of the Conqueror Items.

(iii) Under the Distance Selling Regulations the Customer cannot cancel their order if the Conqueror Items have been made to Customer specifications. In the case of Hitz Imaging Ltd this means any Creasing, Cutting, Scoring or Folding to the Conqueror Items that have been requested by the Customer.

6) Incorrect Order: If, in the unlikely event, Hitz Imaging Ltd has dispatched an incorrect order to the Customer, the Customer must give written notice to Hitz Imaging Ltd within 7 working days from receipt of goods. Beyond this time the Customer is deemed to have accepted the Conqueror Items. Hitz Imaging Ltd will either replace the incorrect order within a reasonable time, or, refund the incorrect order.

7) Incorrect Quantity: Hitz Imaging Ltd will always make all reasonable efforts to despatch the correct quantity of Conqueror Items to the Customer. If however there is shortage, Hitz Imaging Ltd is entitled to make up the missing amount.

8) Paper/Card/Board Sizes: Unless requested or stated otherwise, Hitz Imaging Ltd will supply Conqueror Paper, Card, and Board in A4 size. Customers may request Conqueror Paper, Board or Card to be cut or folded to a different size before ordering.

9) Payment: Hitz Imaging Ltd states that payment is to be made in full when ordering any Conqueror Items. Payment can be made via PayPal, Credit or Debit Card, or Cheque. All payments must clear before dispatch.  

10) Suspended Work: Should any Conqueror order be suspended at the request of a customer for a period of 30 days or more, Hitz Imaging Ltd will then be entitled to payment for the Conqueror Items that have been specially ordered, and any other additional costs incurred as part of the customer's order.

11) Insolvency: If the customer ceases to pay it’s debts in the ordinary course of business, or cannot pay it’s debts as they become due, or being a company, is deemed unable to pay it’s debts or has a winding-up petition issued against it, or being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it, Hitz Imaging Ltd without prejudice will have the right not to proceed any further with any work for the customer. Hitz Imaging Ltd reserves the right to charge for any work already carried out on the customer’s behalf (whether completed or not), and any materials purchased for the customer, such charge to be an immediate debt due to Hitz Imaging Ltd.

12) Data Protection: Any details supplied by the customer to Hitz Imaging Ltd during the ordering process, shall remain with Hitz Imaging Ltd after the order has been completed. Hitz Imaging Ltd will not sell any of the customer’s information in any form. Hitz Imaging Ltd will have to provide some Customer Details to Courier Companies to arrange delivery of Conqueror Items.

13) Unforeseen Circumstances: Hitz Imaging Ltd will always make every reasonable effort to complete the customer’s order by any agreed date or time whether verbally or in writing. However, Hitz Imaging Ltd will be under no liability if it is unable to perform any obligation that is owed to the customer due to circumstances beyond its control. These circumstances include but are not limited to, Act of God, flood, legislation, war, fire, terrorism, drought, power supply failure, delivery failure, or a mechanical failure. During such circumstances, the customer may give written notice to Hitz Imaging Ltd to terminate any work, and pay for any work that may have been done, and for materials used, but subject thereto shall otherwise accept delivery when available.
 
14) Law: These terms and conditions shall be governed and construed in accordance with English Law. English Courts shall have jurisdiction to any matters arising in connection with any contract formed between Hitz Imaging Ltd and the customer, or any work carried out by Hitz Imaging Ltd for a customer, into which these terms and conditions are incorporated.